CompTIA Cloud+ Practice Test

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What do cloud provider SLAs outline?

Device configuration
DNS configurations
Uptime
Autocache

The correct answer is: Uptime

Cloud provider Service Level Agreements (SLAs) outline the expected performance and reliability metrics that the provider commits to delivering to its customers. A critical component of these SLAs is uptime, which refers to the amount of time the cloud service is operational and available to users without interruption. Uptime is often expressed as a percentage, such as 99.9%, indicating that the service should be available for a specific percentage of time during a defined period, typically measured monthly or annually. This assurance is crucial for businesses relying on cloud services, as any downtime can directly impact their operations, revenue, and customer satisfaction. The other options, while related to cloud services in some way, do not define or encapsulate the primary purpose of an SLA. For instance, device configuration and DNS configurations relate to the setup and management of IT resources but do not specify service performance commitments. Autocache deals with data caching processes that improve performance but is not linked directly to the contractual guarantees defined in an SLA. Therefore, uptime is the most fitting answer as it directly ties to the core purpose of a SLA in cloud services.