CompTIA Cloud+ Practice Test

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What type of Service Level Agreement (SLA) outlines assessment of business impact and risk management?

performance SLA
service level SLA
disaster recovery SLA
availability SLA

The correct answer is: disaster recovery SLA

The correct answer is the disaster recovery SLA, as this type of Service Level Agreement specifically focuses on the plans and procedures that a service provider must follow in the event of a disruption. It outlines the measures for recovering and restoring services after a disaster, which directly relates to assessing business impact and managing risks associated with potential service outages. A disaster recovery SLA includes details about recovery time objectives (RTOs) and recovery point objectives (RPOs), ensuring that an organization understands how quickly it can expect services to be restored and what data loss may be involved during a recovery. This agreement plays a crucial role in risk management as it prepares the business to deal with unforeseen events, thereby minimizing disruption and maintaining operational integrity. In contrast, performance SLAs focus on the measurable performance indicators of a service, while service level SLAs generally address the overall quality of service provided. Availability SLAs specify the uptime requirement of a service but do not encompass the critical elements of risk management and business impact assessment.