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Which of the following is crucial for an outage response plan?

  1. SLA

  2. Configuration backups

  3. Documentation

  4. Diagrams

The correct answer is: Configuration backups

The importance of configuration backups in an outage response plan cannot be overstated. In the event of an outage or system failure, having up-to-date and comprehensive configuration backups allows organizations to restore their system settings, applications, and data to a previous state quickly and effectively. This capability not only helps in minimizing downtime but also ensures that any custom configurations or settings that may have been altered or lost are recoverable. Configuration backups serve as a vital component in the overall strategy for disaster recovery. They provide a safeguard for the operational environment, allowing teams to return to a baseline configuration that has been verified as stable and functional. By restoring from a backup, organizations can avoid prolonged disruptions to services, reduce the risk of data loss, and fulfill their commitments to users and stakeholders. While other options, such as SLAs (Service Level Agreements), documentation, and diagrams, contribute to the overall effectiveness of an outage response plan, configuration backups specifically address the technical and operational readiness to recover from an outage, making them crucial in this context.